Complaint/Service Requests

The HES application has an integrated Complaint/Service Request (CSR) Module that can be used to capture, categorize and report on the complaints or service requests. Facilities do not have to exist in the HES application in order to be captured in the CSR module. Complaints & Service Requests can be assigned to Service Providers at intake time, or forwarded to an individual for assignment at a later time. The CSR module includes an activity diary that can be used to track the various associated activities.

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Newsflash

11th World Congress on Environmental Health

The International Federation of Environmental Health (IFEH) together with the Canadian Institute of Public Health Inspectors (CIPHI) is hosting the world in Vancouver, British Columbia, September 5 - 10th 2010.

Hedgerow Software is looking forward to being an exhibitor at this prestigious event.  We will be demonstrating exciting new Hedgehog.Net capabilities!  We will also be sharing both our current product family and strategic vision for environmental health applications with the global audience in attendance.

Please drop by our booth and check out our leading-edge applications!
 
Vancouver Olympic Inspection Portal

The Vancouver Coastal Health disclosure website, powered by Hedgehog, is now live. We are proud to be providing the inspection result website for the 2010 Winter Olympics, and look forward to working with the Vancouver Coastal team in the future to further develop the portal. For more information contact our support team.